Garland/DBS, Inc. FAQ
What exactly is covered under the Garland/DBS, Inc. contract for Roofing Supplies and Related Products and Services?
Included in this contract is an integrated selection of roofing materials and services to meet the performance specification requirements of a full spectrum of roofing projects including but not limited to:
- High-performance modified roofing and built-up systems
- Architectural and structural standing seam metal roof and wall systems
- Sustainable roofing solutions, such as vegetative and photovoltaic systems
- Fluid-applied urethane and acrylic coatings
- Maintenance and restoration products
- Engineering services
- Ten-step process for identifying and resolving roof problems
- Computerized roof-asset management services
- Design-build construction management
What if a product or service is not found in the catalog?
According to the terms of the contract, Garland/DBS, Inc. will price all items not specifically listed in our catalog using RS Means stated cost with a mark-up percentage.
Are there incentives for agencies to purchase turnkey, rather than materials only?
Yes. Every agency will be offered the opportunity to further reduce its installed costs on a per project basis by allowing the local Garland/DBS, Inc. representative to bid the labor portion of the job to Garland’s locally based approved contractors. If the pricing comes in lower than the Guaranteed Maximum Price based on the initial contract, the Agency will benefit from that cost reduction, which will be clearly labeled as such on the final proposal.
Does Garland/DBS, Inc. manufacture the products it sells?
The Company manufactures the vast majority of the materials sold, as measured by sales volume, with all aspects of product development and quality control under the direct daily supervision of Garland employees.
What is its primary sales/distribution method?
The Garland distribution model uses over 200 sales representatives who live and work in your agencies’ communities to manage its roofing projects. Sales representatives are dedicated employee owners of the Company, vested in the long-term success of the projects they manage.
What kind of field support is available to U.S. Communities participants?
The Garland/DBS, Inc. sales representatives managing roofing projects receive a minimum of 200 hours of industry-specific classroom and field training within their first year of employment, and a minimum of 24 hours of continuing education every year thereafter. In addition, the sales team is supported by a technical staff that includes engineering, design, and construction professionals.
What is the Garland track record for performance?
In the last 35 years alone, Garland materials have weatherproofed the roofs of over 200,000 facilities across North America and the United Kingdom, with warranty expenses representing less than one percent of sales and 100 percent funded through its financial strength.
How well can Garland/DBS, Inc. support our agencies’ sustainability requirements?
Garland was among the first in the roofing industry to commit to green technologies, investing in vegetative roofing capabilities as far back as 1991. The Garland/DBS, Inc. contract offers a wide range of sustainable solutions under its Greenhouse umbrella, including ENERGY STAR® qualified, CRRC, LEED® point contributing, and otherwise independently assessed “green” materials that provide one or more ecologically responsible benefits. A complete list of green products can be found on the Company’s Web site: www.garlandco.com.