KONE

KONE is a global supplier of vertical transportation products and services. KONE specializes in elevators, escalators, moving walks and ramps. They design, manufacture, install, and provide modernization, maintenance and repair services. The job of KONE Service Technicians is to make sure that your elevators and escalators run smoothly and dependably. KONE’s primary goal is to ensure maximum availability and protect the integrity of your asset all while ensuring the safest possible environment in and around your equipment. KONE Service Technicians have the integrity, expertise and dedication that have made them leaders in setting global maintenance standards.

With a nationwide team of dedicated vertical transportation professionals, KONE can assist with all your service, repair and modernization needs.

Community Solutions  

• Proactive preventative maintenance of elevator and lifts prolonging your equipment's life cycle. KONE maintains all competitors equipment - (over 50% of the equipment KONE services was not manufactured by KONE)
• Web based elevator tracking performance system "E-Optimum" (invoicing, reports, equipment's performance) - saves time and money in managing your elevator maintenance costs
• 24/7 KONE Customer Care Center - For quick response
• In elevator car monitoring in case of emergencies
• Spare Parts Availability - All equipment
  
  • Inventory of over 15,000 parts
  • Negotiated agreements with over 1,000 suppliers to utilize their inventory, which enables drop shipping directly to the site to minimize downtime
• Care for Life - Provide a details analysis of safety upgrades for your equipment along with a capital improvement plan for future upgrades to assist with yearly budgeting
• Provide safety training for all employees on how to ride safely on a elevator or escalator
• Dedicated account manager and supervisor to handle any questions or concerns Core Competencies
• Maintenance and asset planning needs for:
  
  • Elevators
  • Escalators
  • Moving Walks
  • Handicap/Wheelchair Lifts

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• Expertise in both KONE & Non-KONE Equipment
• National Technical Support for OEM & Non-OEM Equipment
• KONE Spares Electronic Parts Distribution Network
• Van Stock Program to Ensure Immediate Access to Parts & Material
• 24/7/365 North American Call Center Staffed with Dedicated KONE Employees
• Providing Elevator Emergency Phone Monitoring
• Highly-Trained Multi-Lingual Call Center Agents
• eOptimum™ Web-Based Reporting System
• Real-Time Tracking of Equipment Status
• Customized Reporting Delivered Automatically via E-mail
• Accounts Receivable & Online Invoice Review
• Dynamic Dispatching & Route Planning Utilizing GPS Technology
• Quickest to Site for Callouts or Emergencies
• Flexible, Efficient Work Assignments Limit Unproductive Time
• Safety Locator to Ensure Technician Safety & Support
• Life Cycle Asset Management Program for Code & Performance Upgrades
• Capital Planning Tool for Long-Term Asset Allocation
• Annual Audits to Review Performance and Code Enhancements
• Specification Planning & Support for New Equipment & Modernization
• Trained Professional Sales Staff Located Nationally
• No Cost Surveys & Specification Assistance
• Ongoing Global Research & Development
• KONE Continues as the Industry Leader in Innovation & Design

Elevator maintenance and repair is unique. Pricing is dramatically affected by age, condition, environment, duty, scope and density. KONE’s commitment is to provide the best value solution after having a full understanding of the above conditions and the budgetary needs of the Public Agency.

KONE professionals will perform a no cost no obligation survey of your facilities to determine the most appropriate service program to enhance the operation and dependability of your equipment.

We will then consult with your team to understand any unique circumstances or special needs so we can develop a value-based proposal that includes options for short- and long-term considerations to provide or enhance safety, reliability, performance, and protect the integrity of your equipment.

National labor rates and material mark ups are identified in Exhibit C of the Master Contract.

How do I place an order with KONE? 
You must be a registered participant to utilize the U.S. Communities contract. If not, please Register to Participate.
 
To order once registered, send an email to uscommunities@kone.com or call (800) 956-5663.
 
Your request will be forwarded to Kone’s National Account Team for follow-up within 24 hours.

How do I know KONE can properly support all of my different types of equipment?
KONE currently maintains over 80,000 units in the United States alone. Over half of this base is made up of equipment originally manufactured by other companies. KONE has a national training program for foreign equipment support as well as a matrix that identifies the serviceability of the various types of equipment. If there is a proprietary issue which prevents KONE from being able to properly support a piece of equipment, they will explain the circumstances and politely decline.

Can KONE obtain parts for my equipment? (We have some very old units.)
KONE Spares is the division of KONE that is dedicated to providing parts for all makes, models and ages of vertical transportation equipment. As an independent division of KONE, they have established purchasing relationships with all the major manufacturers as well as dozens of independent suppliers to the industry. They stock thousands of parts ready to ship immediately. If there is a concern about parts availability, this will be identified during the survey process.

What happens if I have special or unique terms & conditions that are mandated to be included in my contract by our legal staff?
One of the many keys to cost efficiency is in streamlining processes. By utilizing the contract terms in place, the cycle time for contract approval is reduced dramatically. When we have public agencies that need special language, we address these on a case by case basis. We are very flexible in meeting the terms and conditions required by participating public agencies.

What if my units will be coming off of existing contracts on different dates?
Multiple or staggered contract dates are not a problem. We are happy to survey and contract for the units that are available now and then add units down the road as they become available. This can also be streamlined by using a simple one page rider to add equipment to the existing contract without changing the terms and conditions that have already been established.

What if we have a unit that is removed or taken out of service or if we sell a building and have to take units off the contract?
This is not a problem. We know circumstances will change over the course of a contract and units can be added or deleted from the contract for reasons such as modernization, building closures, unit removal or no longer used units. We can also assist with proper and code required decommissioning if needed.

Not Applicable